Last updated: 05/09/2025

At Tvasta Jaipur (“Tvasta”, “we”, “our”, “us”), your trust means everything to us.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the choices you have.

By visiting our website or sharing your information with us, you agree to the practices described in this Policy.

1. What We Collect

Depending on your interaction with us, we may collect:

• Identity & Contact: name, email, phone number, billing/shipping address.
  
• Orders & Account: jewellery purchased, order history, invoices, returns, account details.
  
• Payments: payment method details (processed securely by our payment partners; Tvasta does not store full card numbers).
  
• Device & Usage: IP address, browser/device type, pages visited, cookies/pixels.
  
• Communications: messages you send us (email, WhatsApp, forms), reviews, appointment notes.
  

2. How We Use Your Data

We use your information only as needed to:

• Fulfil orders & services: process payments, ship jewellery, manage returns, and provide support.
  
• Accounts & Appointments: create/manage accounts, schedule bespoke or bridal consultations.
  
• Improve & Secure Services: troubleshoot, analyse usage, prevent fraud, ensure security.
  
• Marketing (with consent): share news about launches, offers, and events (unsubscribe anytime).
  
• Legal & Compliance: maintain records, meet tax obligations, respond to lawful requests.
  

3. Our Legal Grounds for Use

We rely on the following lawful bases:

• Contract: to provide the jewellery and services you request.
  
• Legitimate Interests: to operate, improve, and secure our Website and services.
  
• Consent: for newsletters, promotions, or non-essential cookies.
  
• Legal Obligations: for compliance with tax, accounting, and regulatory laws.
  

4. Sharing Your Data

We do not sell your data. We may share it only with:

• Service partners: payment gateways, courier/shipping providers, IT & hosting providers, analytics and marketing tools (for opted-in communications).
  
• Advisors & Authorities: auditors, legal advisors, regulators if required by law.
  
• Business transfers: in the case of merger, acquisition, or restructuring.
  

All partners act under strict confidentiality and process your data only as instructed by Tvasta.

5. International Transfers

Some service providers may process data outside your country.
Where required, we use safeguards such as contractual clauses or equivalent protection measures.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Run essential site features (cart, checkout).
  
• Measure performance and usage.
  
• Personalise marketing (if you consent).
  

You may disable cookies in your browser; however, certain site functions may be affected.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the data we hold about you.
  
• Correct inaccurate or incomplete information.
  
• Request deletion of data (unless we need it for legal reasons).
  
• Restrict or object to certain processing.
  
• Withdraw consent (e.g., marketing emails) at any time.
  
• Request data portability where available.
  

👉 To exercise these rights, please contact us (details below).
We may ask for identity verification.

8. Data Retention

We retain your data only as long as necessary:

• Orders & invoices: as required by tax and accounting laws.
  
• Accounts & support records: for as long as your account is active or until support needs are resolved.
  
• Marketing: until you unsubscribe or request deletion.
  

After this, we securely delete or anonymise data.

9. Children

Our services are not intended for individuals under 18 years of age.
If you believe a minor has shared information with us, please contact us so we can delete it.

10. Security

We use appropriate technical, administrative, and physical safeguards to protect your data.

While no system is 100% secure, we work continuously to safeguard your information.
Please keep your login credentials confidential and contact us immediately if you suspect misuse.

11. Updates to this Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated “Last updated” date.

12. Contact & Grievance Redressal

At Tvasta Jaipur, your privacy and trust are our priority.

Customer Support
📧 support@tvastajaipur.com
📞 +91-XXX-XX-XX-XXX

Privacy Queries
📧 privacy@tvastajaipur.com

Postal Address
Tvasta Jaipur, [Full Office Address], Jaipur, Rajasthan, India

Grievance Officer (as per Indian IT & Consumer Protection Rules)
[Name], Grievance Officer
📧 grievance@tvastajaipur.com
⏰ Hours: Monday – Saturday, 11:00 AM – 5:00 PM IST